Participation Tools


All public sessions during the ICANN Meeting will have a Zoom Meeting 'virtual room' link posted in the session description on the schedule page. The participation links will not post until 24-hours prior to the session start time. Registration for the meeting is required to view the schedule.

Please note that by joining the virtual meeting, you will be submitting your personal information to join the sessions on Zoom. Your personal information will be processed in accordance with the ICANN Privacy Policy. When you join the session, you agree to abide by the ICANN electronic Terms of Service.

With Zoom's built-in collaboration tools, multiple participants can share their screens simultaneously and co-annotate for a more interactive meeting. Anyone can speak using computer audio and participants that raise their hand first are displayed at the top for fair and efficient management of input into the session.

Two ICANN staff members, known as a Remote Participation Managers, will be assigned to each virtual room to facilitate questions in the chat room and manage speakers in the queue.

In order to ensure that the maximum numbers of remote participants are able to have their views expressed in a session, please be aware of the following:

  • To ask a question in the virtual room, each participant must state their name and affiliation for the record/transcript.
  • In the Chat pod in the Zoom Meeting session, you will be asked to use these symbols < > around your question. This will distinguish your question or comment from the other chats happening throughout the session.

It is encouraged to download the latest Zoom app on your participation device (mobile or desktop computer). Zoom has regular updates released for the application, please check that you are up-to-date with Zoom. Older versions of Zoom (older than version 5.0) may not work.

Need to learn or brush-up on using Zoom? Check out the Joining a Zoom Meeting Tutorial.

Zoom recordings are posted within the session description of each session as soon as they become available, which is generally the same day as the live session, by the end of the day or within 12 hours of the session conclusion.


Remote Participation Guide [English]

Guía para Participar en las Reuniones Virtuales de la ICANN [Español]

Guide de participation à distance aux réunions de l’ICANN [Français]

ICANN 会议虚拟参会指南 [中文]

Руководство участника виртуальной конференции ICANN [Русский]

دليل المشاركة في اجتماع ICANN الافتراضي [العربية]

Guia de participação virtual para a reunião da ICANN [Português]


ICANN has introduced a Interpretation tool called Congress Rental Network (CRN).

This new tool is meant to operate like the interpretation device and headset you grab when you walk into a room during a face-to-face meeting to listen to the interpreters.

  • All ICANN sessions that include interpretation will be conducted using both Zoom and the mobile app interpretation platform provided by Congress Rental Network.
  • The language spoken in Zoom may vary throughout the session depending on who is speaking.
  • To hear additional languages, aside from the language spoken in Zoom, you will need to download the Congress Rental Network (CRN) application from the app store on your mobile device.
  • This platform is “listen-only” and takes the place of the headset we would typically provide on-site at a venue.

It is recommended that a separate device is used to listen to the interpreted audio. While it is possible to have both Zoom and the interpretation platform running on the same device, it often leads to confusion in terms of audio.

Audio recordings of the session will be posted within the session description 12 to 24 hours after the conclusion of the session.


StreamText is a text platform that delivers real-time/live captions (often referred to as real-time transcriptions), and can be accessed by users as a single web page. When this service is available for a session, a URL link to the stream text link will be provided in the participation links section within the session description on the schedule page.

The Live Captioning text will be displayed on the page, as it is transcribed by the live captioner/scribe. The live feed page allows the users to customize the display options, like background color, font type, color and size. More information on how to use the caption player is available in StreamText's realtime caption player article. Please note, the live feed only provides text from the moment of joining the session, and does not show text prior to joining the session.

Formal transcripts are posted as soon as they become available, which is generally 24-72 hours after the session concludes, but in some cases can be up to a week or more later.


Please be advised that all participants are subject to the Community Anti-Harassment Policy and the Expected Standards of Behavior which is documented in the Accountability and Transparency Frameworks and Principles adopted by the Board of ICANN on 6th May 2012 and revised on 26 June 2016.

Download the ICANN Expected Standards of Behavior.

All participants who behave in a manner that is clearly in breach of these standards may be removed from the virtual room without warning, depending upon the seriousness of the breach, as perceived by those staff attending the session.

If you are excluded or asked to desist in making certain comments and believe the treatment you received was unreasonable, you are entitled to ask the Ombudsman of ICANN to review the matter. You may find more information about the Ombudsman at

Improvements and Feedback

There have been many improvements to remote participant services over the years and will continue to review services on a regular basis as our global community grows. ICANN is very interested in your thoughts and hope you'll take the time to share your remote participation experience by sending any comments to